Coudersport Borough Technology Support

IT Support Portal

Use this portal to submit computer issues, password reset requests, phone problems, printer issues, Microsoft 365/email problems, shared drive access issues, and other technology support requests.

Submit IT Ticket View My Tickets IT Admin Dashboard

Security Notice: Never submit your password through this form. If you believe your email, computer, or account has been compromised, submit a ticket and contact IT support directly.

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Computer Support

Report desktop, laptop, login, software, speed, monitor, keyboard, mouse, and workstation problems.

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Password Resets

Request help with Windows login, Microsoft 365, email, phone system, website, or other account access issues.

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Phone / VoIP Issues

Submit problems with desk phones, extensions, voicemail, call routing, ring groups, or phone system access.

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Printer / Scanner Issues

Report paper jams, printer offline errors, scanning issues, toner problems, and shared printer access problems.

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Network / Internet

Report internet outages, Wi-Fi issues, shared drive problems, server access, file permissions, and network errors.

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New User / Staff Changes

Request new user setup, account changes, user removal, access updates, and staff technology onboarding.

How the Ticket Process Works

Every request is tracked from submission through resolution.

Submit the ticket Enter the issue category, location, device name if known, and a clear description of the problem.

IT receives the request Your company receives the support request and reviews the issue details.

Ticket is updated The ticket status may be changed to reviewed, assigned, in progress, waiting, resolved, or closed.

Issue is resolved Resolution notes are added and the ticket is closed once the issue is complete.